Due to the influence of the new coronavirus (COVID-19), people’s movement and direct interaction are restricted. At the Hoshino Resorts, we believe that what we need for a trip is to enjoy extraordinary life with peace of mind when the situation of the spread of virus has subsided. I believe that it is possible for the tourism industry in the future to prepare for stays that will free up your mind and prepare you for the stressful guests who are fighting the anxiety of virus spread every day.
Therefore, at Hoshino Resorts, we have set up two measures axes, “hygiene management” and “avoiding three types of crowding,” and are evolving conventional services at each facility. In the “hygiene management” axis, in addition to regular cleaning, we mainly deal with disinfection in the hall and check the health of our staff and customers. On the axis of “Avoiding 3 types of congestion,” we are working to create an environment in which 3 congestions are unlikely to occur from the perspectives of customers, staff, and customers. 3 densely announced by the Ministry of Health, Labor and Welfare means “closed space with poor ventilation”, “a dense place where people gather and spend”, “close scenes where a large number of unspecified people are likely to contact” (Ministry of Health, Labor and Welfare website) )is. At Hoshino Resorts, we will implement this “3 types of congestion” avoidance as a service standard in hotels and thoroughly implement the following measures.

Check-in

・ Check-in in guest rooms (temporarily cancel check-in at reception)
In order to avoid contact with people, we will take you directly to your room and check-in at your room. (Hoshinoya, the world)
・ Entry restrictions
The staff are careful to avoid congestion, such as lining up at intervals of about 2 m. (OMO, BEB, RISONARE)
・ Automatic check-in machine (OMO5 Tokyo Otsuka, BEB)
We avoid congestion by speedy check-in and avoid close contact with staff.

Rooms

・ Open design with natural ventilation
At Hoshinoya Karuizawa, we take in a moderate amount of natural air through the ventilation port called “Furo” on the ceiling.
The guest rooms at Hoshinoya Taketomijima have windows open to the south, which allow the south wind to pass through.
・ There is an outdoor space in the guest room
The terrace living in Hoshinoya and Fuji is a space that gently connects the inside and the outside, and is equipped with sofas.
All rooms in the main building of RISONARE Nasu have a wooden deck. You can spend time surrounded by the nature of Nasu.
・ There is an open-air bath (hot spring) in the guest room
Many facilities in the world have rooms with open-air baths, so you can enjoy the hot springs in your own space.

meal
・ Management of restaurant congestion status and decentralization of entry time
・ Switching from buffet format to set menu and take-out format (You can freely choose the restaurant, guest room, or public area.)
・ Expand the distance between restaurant table seats to approximately 2 m
・ Cooking in a semi-private room (Kai (excluding some facilities), Hoshinoya Tokyo, Hoshinoya Kyoto)

Hot spring, public bath, pool

・ Confirmation of congestion
We plan to introduce a system that displays congestion status on your smartphone in a timely manner (from June to July)

・ Confirmation of congestion
We have already introduced a system that displays the congestion status on your smartphone in a timely manner. (Risonare Tomamu, Risonare Yatsugatake)
・ Management of the number of visitors by restricting the use of some lockers

Activity
・ Holding in vast nature
Deep breathing activity (Hoshinoya)
Farmer’s lessons at the field and green house (Risonare Nasu)
Walk in the air (Risonare Yatsugatake, Risonare Atami)
Grass bed in farm area (Risonare Tomamu)
Mountain stream guide walk (Oirase mountain stream hotel)
・ Activities available in guest rooms
Drawing set (Kai Sengokuhara), Kogin Sashi Kit (Kai Tsugaru), Kanuma Kumiko Kit (Kai Nikko)
Parquet kit (Kai Hakone), NAGANO WINE travelogue * (Kai Matsumoto) * Usually in the lobby

Public area
・ Securing a seat space of about 2m in the public area
Seat spacing is secured by thinning out seats and posting signs. (All facilities)
・ Limited number of children in the kids room
(Risonare Tomamu, Risonare Yatsugatake, Risonare Atami)

Checkout
Similar to check-in, we will carry out the following efforts.
・ Entry restrictions
・ Automatic check-in machine (settlement machine) (OMO5 Tokyo Otsuka, BEB)