Narita Airport will introduce a help strap for customers who need assistance without knowing what they are looking for. Explaining to the various staff working at Narita Airport, such as airlines, security checkpoints, restaurants, etc., on a case-by-case basis that they want to know and help each other is stressful for customers.
Therefore, by filling out the contents on the strap card in advance, the staff will be able to provide smooth guidance and help. We hope that customers who use the help strap can travel from Narita Airport with peace of mind.
■ Name
Help strap
■ Introduction date
November 1, 2019 (Fri)
■ Assumed users
Customers who need help
(Especially those with developmental disabilities, where it is difficult to tell from the appearance whether there is a disability)
■ How to use
Fill out the back of the card with things you want the staff to know and help with, and wear it.
■ Available location
・ Information counter in the terminal
・ Narita Airport official website (you can download the card in advance)
■ Supported languages
Japanese, English.
* About help mark
This mark is for those who need assistance even if they do not know from their appearance, such as those who are using artificial legs and artificial joints, internal disorders and incurable diseases, early pregnancy.
