[Hoshino Resorts] Declaring the highest level of corona measures -A trip to avoid the “3 types of crowding” that Hoshino Resorts consider-
2020.05.24
Hoshino Resort, which operates 42 facilities in Japan and overseas, pursuing hospitality that makes use of Japanese tradition and culture, proposes a thorough “3 types of crowded” avoidance journey as a way of traveling in the long-term With Corona era I will do it. We declare that we will continue to evolve the measures to prevent “3 types of crowding” and aim for the highest level of new coronavirus measures.
Strengthening the avoidance of "three types of crowding" to provide a comfortable stay
Due to the influence of the new coronavirus (COVID-19), people’s movement and direct interaction are restricted. At the Hoshino Resorts, we believe that what we need for a trip is to enjoy extraordinary life with peace of mind when the situation of the spread of virus has subsided. I believe that it is possible for the tourism industry in the future to prepare for stays that will free up your mind and prepare you for the stressful guests who are fighting the anxiety of virus spread every day.
Therefore, at Hoshino Resorts, we have set up two measures axes, “hygiene management” and “avoiding three types of crowding,” and are evolving conventional services at each facility. In the “hygiene management” axis, in addition to regular cleaning, we mainly deal with disinfection in the hall and check the health of our staff and customers. On the axis of “Avoiding 3 types of congestion,” we are working to create an environment in which 3 congestions are unlikely to occur from the perspectives of customers, staff, and customers. 3 densely announced by the Ministry of Health, Labor and Welfare means “closed space with poor ventilation”, “a dense place where people gather and spend”, “close scenes where a large number of unspecified people are likely to contact” (Ministry of Health, Labor and Welfare website) )is. At Hoshino Resorts, we will implement this “3 types of congestion” avoidance as a service standard in hotels and thoroughly implement the following measures.
About specific "3 types of crowding" avoidance measures
Check-in
・ Check-in in guest rooms (temporarily cancel check-in at reception)
In order to avoid contact with people, we will take you directly to your room and check-in at your room. (Hoshinoya, the world)
・ Entry restrictions
The staff are careful to avoid congestion, such as lining up at intervals of about 2 m. (OMO, BEB, RISONARE)
・ Automatic check-in machine (OMO5 Tokyo Otsuka, BEB)
We avoid congestion by speedy check-in and avoid close contact with staff.
[Hoshinoya Karuizawa] Check-in in guest rooms
[Oirase Keiryu Hotel] Social distance at the front
[OMO5 Tokyo Otsuka] Automatic check-in machine
Rooms
・ Open design with natural ventilation
At Hoshinoya Karuizawa, we take in a moderate amount of natural air through the ventilation port called “Furo” on the ceiling.
The guest rooms at Hoshinoya Taketomijima have windows open to the south, which allow the south wind to pass through.
・ There is an outdoor space in the guest room
The terrace living in Hoshinoya and Fuji is a space that gently connects the inside and the outside, and is equipped with sofas.
All rooms in the main building of RISONARE Nasu have a wooden deck. You can spend time surrounded by the nature of Nasu.
・ There is an open-air bath (hot spring) in the guest room
Many facilities in the world have rooms with open-air baths, so you can enjoy the hot springs in your own space.
[Hoshinoya Taketomijima] Guest Room
[Hoshinoya Fuji] Terrace Living
[Kai Sengokuhara] Guest outdoor bath
meal
・ Management of restaurant congestion status and decentralization of entry time
・ Switching from buffet format to set menu and take-out format (You can freely choose the restaurant, guest room, or public area.)
・ Expand the distance between restaurant table seats to approximately 2 m
・ Cooking in a semi-private room (Kai (excluding some facilities), Hoshinoya Tokyo, Hoshinoya Kyoto)
Hot spring, public bath, pool
・ Confirmation of congestion
We plan to introduce a system that displays congestion status on your smartphone in a timely manner (from June to July)
・ Confirmation of congestion
We have already introduced a system that displays the congestion status on your smartphone in a timely manner. (Risonare Tomamu, Risonare Yatsugatake)
・ Management of the number of visitors by restricting the use of some lockers
Activity
・ Holding in vast nature
Deep breathing activity (Hoshinoya)
Farmer’s lessons at the field and green house (Risonare Nasu)
Walk in the air (Risonare Yatsugatake, Risonare Atami)
Grass bed in farm area (Risonare Tomamu)
Mountain stream guide walk (Oirase mountain stream hotel)
・ Activities available in guest rooms
Drawing set (Kai Sengokuhara), Kogin Sashi Kit (Kai Tsugaru), Kanuma Kumiko Kit (Kai Nikko)
Parquet kit (Kai Hakone), NAGANO WINE travelogue * (Kai Matsumoto) * Usually in the lobby
[Hoshinoya Fuji] Asagiri Forest Deep Breath
[Risonare Tomamu] Grass Bed
[Kai Sengokuhara] Hot Spring Palette
Public area
・ Securing a seat space of about 2m in the public area
Seat spacing is secured by thinning out seats and posting signs. (All facilities)
・ Limited number of children in the kids room
(Risonare Tomamu, Risonare Yatsugatake, Risonare Atami)
[OMO7 Asahikawa] Sign of social distance
Checkout
Similar to check-in, we will carry out the following efforts.
・ Entry restrictions
・ Automatic check-in machine (settlement machine) (OMO5 Tokyo Otsuka, BEB)
Hoshino Resort brands’ “3 kinds of crowded” avoidance videos
Hoshinoya
RISONARE, Iriomote Island Hotel
Kai
OMO
BEB
Aomoriya, Oirase Keiryu Hotel
Reference Regarding the new hygiene management measures for coronavirus
At Hoshino Resorts, we take the following measures in consideration of our customers’ health and public health as part of measures against infection by this new coronavirus.
■ Implementation of temperature measurement at check-in and confirmation of overseas travel history
All guests are checked for temperature and overseas travel history. In addition, if a fever of 37.5 degrees or higher is observed, we may refrain from staying according to the instructions of the public health center.
■ In addition to regular guest room cleaning, cleaning and wiping with alkaline electrolyzed water inside the hotel
Especially in the cleaning of all guest rooms, parts that are touched by hands (door knobs, drawers, refrigerator handles, remote controls, switches, etc.) are sterilized with alkaline electrolyzed water.
■ Installation of alcohol for disinfection in various places in the building
■ Alcohol disinfection for all customers when entering the restaurant
■ High temperature cleaning of tableware (plates, glasses) and cutlery (80 degrees or more), disinfection cleaning of food trays
■ Wearing a mask when serving customers in the hall
■ Thorough management of staff health and hygiene (temperature measurement and confirmation of records before going to work)
Temperature measurement at check-in
Image of cleaning with alkaline electrolyzed water
Staff health management sheet
Hoshino Resort
Operates 42 facilities in Japan and overseas, centering on five brands: luxury brand “Hoshi noya”, hot spring inn “Kai”, resort hotel “Risonare”, city sightseeing hotel “OMO”, and hotel “BEB” to spend loose. > Official site
